When a non-profit, small-town healthcare facility in Central Arkansas faced critical staffing shortages and limited resources, MedPro Healthcare Staffing stepped in, not only to fill essential roles and elevate patient care but to deliver long-term workforce solutions, improve retention, and make a lasting impact on the community.
Staffing Challenges
Like many healthcare providers across the country, the client emerged from the COVID-19 pandemic bruised but resilient. Recruitment challenges had long been a concern, but the pandemic intensified the crisis, triggering a perfect storm of workforce fatigue, surging patient volumes, and an increasingly limited talent pool. The facility’s small internal float pool was quickly overwhelmed. Meanwhile, long-time staff were retiring, while only about 28 percent of travelers were staying, as many left for nearby hospitals offering higher pay. Leadership, including VPs, Clinical Directors, and Unit Managers, were working 3–5 clinical shifts per week, drastically limiting their ability to fulfill administrative and strategic responsibilities.
Staff were being asked to pick up additional shifts almost daily. While some did, fatigue began to set in. Callouts increased, and the National Database of Nursing Quality Indicators (NDNQI) scores declined. The facility was spending heavily, paying overtime plus incentives of $1,000 per extra shift, just to keep departments afloat.
And this wasn’t just a healthcare issue. As the largest employer in an 8-county region, with over 2,300 associates and an economic impact of more than $450 million, the facility’s success was vital, not just to patients, but to the economic and social health of the entire community. It was clear they needed not only an immediate fix but a sustainable, long-term staffing and retention strategy.
That’s when MedPro Healthcare Staffing stepped in.
Delivering Results
As the industry leader in recruiting, training, and placing foreign-educated healthcare professionals within the U.S. healthcare system, MedPro Healthcare Staffing was uniquely positioned to deliver multiple, customized solutions to meet the facility’s evolving needs. The organization’s goals were clear and urgent: stabilize staffing levels, reduce dependence on high-cost temporary labor, lower overtime and critical shift incentive costs, and free up leadership from direct care responsibilities. Most importantly, they needed a sustainable, long-term staffing model, one that MedPro could provide through its international staffing service line.
Since partnering with MedPro in June 2022, the client has welcomed 55 international healthcare professionals. This initiative offered the organization a reliable, long-term staffing solution with three-year contracts and the potential for full-time employment upon completion.
The results have been transformative. The facility reduced spending and its dependence on domestic traveler staffing, while increasing HCAPHs scores, Leapfrog scores, Star Ratings, reimplemented NDNQI, and achieved a 99 percent fill of all contingent staffing requests to date for both nursing and allied.
Solutions for Long-Term Stability
Staffing shortages are impacting healthcare providers nationwide, but the challenge is even more pronounced for facilities in small towns and rural communities, where talent is often scarce and competition is fierce. For one such facility, partnering with MedPro Healthcare Staffing proved to be, in their words, “an excellent option” and a critical factor in stabilizing and strengthening their care delivery.
With the ability to provide registered nurses, certified nursing assistants and medical technologists, MedPro delivered customized, long-term staffing solutions designed to meet the client’s unique needs. It’s a clear example of how MedPro is redefining strategic staffing, providing quality, consistency, and meaningful impact.
Whether you’re an independent facility or part of a larger healthcare system, MedPro Healthcare Staffing has the expertise, resources, and workforce solutions to help you thrive today and into the future.